Logistics Software Development: Best Solutions for Business
Today's logistics companies are facing many challenges: competition is getting tougher from year to year, customer expectations are higher than ever - the demand for delivery services is constantly growing, and the demand for delivery services is growing steadily. With digitization, the answer is simple: more data, faster delivery, and better customer service.
This enables logistics companies to deliver goods faster, better coordinate supply chains, manage transport more effectively and ultimately deliver a more enjoyable customer experience. The introduction of new technologies has raised industry standards in data management, logistics management, and customer service, as well as the provision of services.
The global market for digital logistics is expected to reach almost 20 billion US dollars by 2025. By comparison, this figure is double that of 2017 ($11 billion), and it speaks for itself. In this article, we will discuss some of the best digital logistics software solutions for the logistics business. These will undoubtedly help you take your logistics business to the next level and leave your rivals behind.
Warehouse Management System
Many modern logistics companies use a kind of warehouse management software (WMS) because it is simply impossible to control such a large number of processes without technological support. Therefore, it is usually the level of adopted innovation that makes the biggest difference and creates a competitive advantage for a particular company. In logistics, everything starts in the warehouse, and this phase includes a wide range of operations from inventory to storage. Most of them could be fully or partially automated, but not all.
If this option suits you best, you will probably want to integrate the following basic features to customize your solution.
- Create a warehouse management system embedded in your Enterprise Resource Planning (ERP) software.
- Embedding EHRP systems and the ability to create them in a variety of different ways, e.g. in-house software, third-party software or as part of a resource planning system in companies.
- Ensure that the inventory in the warehouse is optimally allocated and that warehouse worker can easily find the necessary products.
Management should be supported in monitoring performance and identifying bottlenecks when they occur. This can be as simple as communicating with the WMS, picking up the lights and helping warehouse workers find products quickly.
Transportation Management Software
Transport management software (TMS) is an essential component of any logistics company that offers delivery services. Simply put, it is a platform that helps management define workflows and optimize the processes associated with a company's transport fleet.
With WMS, transport management software can be an integral part of a logistics company's business model as well as a key component of its business strategy.
The main purpose of a TMS is to make the delivery process more efficient, reduce associated costs and better serve customers. More specifically, there are typical functionalities that are included in most traffic management systems.
- Provides customers with regular reports on freight data, enabling them to detect discrepancies.
- Allows management and customers to monitor the execution of orders in real-time, saving time and reducing the number of follow-up operations and the time between delivery and delivery. The most efficient systems create the following operations taking into account specific parameters: time-savings, cost-effective and efficient.
A solution could therefore also be useful for companies that do not focus on logistics but have basic transport needs, such as small and medium-sized enterprises.
Companies that interact with customers require Customer Relationship Management (CRM) systems to meet their needs. In general, such systems help companies improve customer satisfaction and make their sales and marketing teams more productive. As already mentioned, the logistics market is very competitive and therefore it is particularly important for logistics companies to win the hearts of customers.
CRM solutions typically include tools and features that aim to manage sales pipelines, optimize customer service, and address other important issues. When CRM for logistics companies is mentioned, they usually include the following components or features in their solution.
- Automate the sales process and help your sales team quickly find the optimal way to personalize the customer experience. Automate and automate sales processes, help sales teams build optimal routes quickly.
- With the help of CRM, your marketing team can learn about customer behavior and tailor marketing campaigns to the specific needs of each customer.
Of course, the above list is not exhaustive, and it is recommended to choose a ready-made software that adds the functionality you need.
Logistics companies usually need at least 2-3 full-time employees and therefore the recruitment process is always active. Each company has its own peculiarity, and most logistics processes are very complex, so new people must receive at least basic training before taking on any task.
Otherwise, this can lead to dissatisfied customers and even fines. Moreover, according to the PWC study, the main reason for the failure of innovative experiments is believed to be a lack of training.
To make it easier for newcomers to adapt, you can consider developing a tailor-made education platform specifically tailored to your company's needs. This enables you to train your staff quickly and ensure that they are able to provide a high-quality service.
Task Management Software
Most logistical operations require communication and coordination between many people. Many employees have to do their bit to deliver goods on time, and many employees do their bit at the same time. For this reason, it is simply impossible to streamline the entire process from the moment goods are delivered to the customer without automating tasks and assignments.
A task management solution is something that logistics companies use to make collaboration between different employees simple and effective. Such solutions allow users to create tasks, monitor performance and receive notifications when tasks are completed. In addition, the task management system can be integrated with other management systems, such as the company's internal systems and external systems. This makes tasks and orders for employees and customers more efficient and effective.
The Bottom Line
Today, technology has a significant impact on all industries, and logistics is no exception. In fact, the logistics market is active and saturated with participants, and for companies to grow and prosper, it is not enough to have a warehouse and transport facility. Remember to define efficient workflows and improve the management of warehousing and transport operations.
The various software solutions that are tailored to your company's needs will certainly help them improve the customer experience and stand out from the crowd.
Do you already have an idea for a solution for your logistics company? Get a free quote now!